Cell Phones....why do we have to have them...???

Cell phones. I'm trying to remember exactly when I got one. How did I survive without it? I did just fine. I went all through school, moved away from home and lived in a large city (at least I thought it was when I moved there) Greensboro, had a child up to 4 years old and moved back to Jefferson...all of these transitions without a cell phone or even wanting one.
I was thinking about this today when I was standing in line at the local cell phone company after waiting "forever" to get the next representative so I could have them look at my daughter's constantly needing repair cell phone and fighting with another customer. (you can read more about this after the next paragraph)
Why have we become so dependent on them that we are suckers to pay this outrageous fee, buy the latest and greatest phones that have just hit the stores, sign a 2 year contract to get them cheaper, pay for insurance to hope they won't tear up, only to regret it before we even walk out the door and our phone is already out of date and not working properly?

We were next in line, had been standing there for over 30 mins and a woman weaseled her way in front of us and just started talking to the representative. Trying to be a good Christian went out the window and I immediately said in a strong tone, "Excuse me but I believe we were next". To get an idea of what I was talking to she had on 3 inch stilettos, skin tight jeans that I know she had to lay down in to get them on, a wig that was streaked black and white (yes, like a skunk), false eyelashes with rhinestones on them, and was insanely popping her gum with her mouth open. She was probably 5 inches taller than me and honestly acted like everyone else should have parted the red sea when she walked in. I had already had enough of listening to her constant sighing and gum popping and I was already on the verge of saying something even before she jumped in front of me.
Then she had the nerve with her sarcastic tone to tell me that she needed to see a supervisor and this lady was it. I told her we were next and she could see her when we were done. She started in about how she didn't mean to disrespect me and that I could "come on up here and do my thang". Well, I didn't get on up there and do my thang but I did tell my daughter that she could speak to the representative now. What makes people think that their time is more valuable than ours?? Anyway, she just kept telling my daughter that she didn't mean to disrespect and called her sweetie.

To get back to my point...why do we go through this only to have yet another phone in addition to the one at our home and work so we can be more accessable to talk. Yes, I carry one and will continue to carry one but I just don't know how I got stuck in this have to have a stupid cell phone....
Oh and by the way...the problem that my daughter was having with her cell phone....didn't get fixed because it didn't do it while she was there so we walked out with the same problem we walked in with. Hmmmm....
That's my story and I'm done. Thanks to anyone out there who reads this and understands.